Frequently asked questions
Q: What makes this fountain better than a regular water bowl?
A: The moving, filtered water stays fresher for longer and most pets find it more appealing, which helps them drink more and stay better hydrated.
Are any purchases final sale?
Q: Is it suitable for both cats and dogs?
A: Yes. Our fountain is ideal for cats and small to medium dogs. For larger breeds or multi-pet homes, just check the capacity in the product description to make sure it fits your needs.
When will I get my order?
Q: Is the fountain noisy?
A: No – the pump is designed to be very quiet. You’ll usually only hear a soft trickle of water. If it gets louder, it’s often a sign the water level is low and needs topping up.
Where are your products manufactured?
Q: How often do I need to clean it and change the filter?
A: We recommend a quick clean every few days and a deeper clean once a week. Filters generally need changing every 2 weeks, or sooner if you have multiple pets or hard water.
How much does shipping cost?
Q: Can I leave the fountain running all the time?
A: Yes, it’s designed for continuous use. Just make sure the water level doesn’t drop too low, as running the pump dry can damage it.
When will I get my order?
Q: What if my fountain arrives damaged or faulty?
A: If there’s any issue with your order, email us at sorrento_house@outlook.com with your order number and a photo. We’ll sort out a replacement or refund according to our policy.
Return policy
Q: Is it safe to pay on your site?
A: Yes. We use secure, encrypted checkout (SSL) and reputable payment providers. Your card details are processed safely and are never stored by us.